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**Terms and Conditions**
These terms and conditions govern your use of http://journeyhaircare.co.uk (the "Site") and any products or services offered by Journey Haircare Ltd. By accessing or using the Site, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you may not use the Site.
**Intellectual Property**
The Site and its original content, features, and functionality are owned by Journey Haircare Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
**Use License**
Permission is granted to temporarily download one copy of the materials (information or software) on Journey Haircare Ltd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Journey Haircare Ltd's website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Journey Haircare Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
**Limitations**
In no event shall Journey Haircare Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Journey Haircare Ltd's website, even if Journey Haircare Ltd or a Journey Haircare Ltd authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
**Accuracy of Materials**
The materials appearing on Journey Haircare Ltd's website could include technical, typographical, or photographic errors. Journey Haircare Ltd does not warrant that any of the materials on its website are accurate, complete, or current. Journey Haircare Ltd may make changes to the materials contained on its website at any time without notice. However, Journey Haircare Ltd does not make any commitment to update the materials.
**Links**
Journey Haircare Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Journey Haircare Ltd of the site. Use of any such linked website is at the user's own risk.
**Modifications**
Journey Haircare Ltd may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these terms of service.
**Shipping and Custom Charges**
If you are purchasing one of our products from a country outside of the United Kingdom, you may incur a customs charge payable upon delivery. Shipping during the festive period (Christmas and New Year) may be subject to delays due to the closure of our warehouse.
**Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom of Great Britain and you irrevocably submit to the exclusive jurisdiction of the courts in that county or location.
**Contact Us**
If you have any questions about these terms and conditions, please contact us at support@journeyhaircare.co.uk.
**Refund and Returns Policy**
Journey Haircare Ltd is committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
**Returns**
You may return any unused and unopened items within 14 days of purchase for a full refund or exchange. To initiate a return, please contact our customer service team at support@journeyhaircare.co.uk to obtain a return authorisation and instructions. Please ensure that the item is returned in its original packaging and condition.
**Refunds**
Once your return is received and inspected, we will process your refund within 3 working days. The refund will be issued to the original method of payment used for the purchase. Please note that delivery costs are non-refundable, and you will be responsible for return delivery expenses unless the return is due to an error on our part.
**Exchanges**
If you would like to exchange an item for a different product, please contact our customer service team to arrange the exchange. Exchanges are subject to availability, and any price difference will be charged or refunded accordingly.
**Damaged or Defective Items**
In the rare event that you receive a damaged or defective item, please contact us immediately at support@journeyhaircare.co.uk with photos of the damaged or defective product. We will gladly replace the item at no additional cost to you or issue a full refund.
**Non-Returnable Items**
Items that have been used or were bought 3 months prior to you contact us will not be eligible for return or refunds/exchange due to the nature of our products.
**Contact Us**
If you have any questions or concerns about our refund and returns policy, please contact us at support@journeyhaircare.co.uk. Our client service team is available to assist you and ensure your satisfaction with your shopping experience.
Copyright © 2024 Journey Haircare - All Rights Reserved.